Why support is essential
A website is not a finished product you can forget once it's online. It's a living tool that requires regular maintenance to remain performant and secure.
Threats evolve, technologies change, browsers update. Without proactive maintenance, your site can quickly become vulnerable or obsolete.
At Tekio, support is not a paid option. It's an integral part of our offer, because we know that an abandoned site always ends up causing problems.
What's included in your subscription
With your monthly subscription starting at $12, you benefit from complete support at no extra cost.
Your site is hosted on performant cloud servers that we manage entirely.
- Managed hosting
- Daily backups
- SSL certificate included
We constantly monitor your site to detect and block threats.
- 24/7 monitoring
- Anti-malware protection
- Security updates
We keep your site up to date and performant with regular interventions.
- Performance optimization
- Bug fixes
- Browser compatibility
How to contact us
Our team is at your disposal to answer your questions and solve your problems quickly.
Send us an email and receive a response within 24 business hours maximum.
For emergencies or complex questions, call our team directly.
Schedule a call to discuss your needs or a new feature.
Advanced support options
Need a higher level of service? Discover our premium options for total peace of mind.
Jump to the front of the line for all your support requests and benefit from guaranteed response times.
- Guaranteed response within 4 business hours
- Priority ticket processing
- Dedicated phone line
- Monthly performance report
Regularly evolve your site with content modifications and improvements.
- 2h of modifications included/month
- Unlimited content updates
- Adding new images/texts
- Small functional evolutions
Our service commitment
Managed
Hosting
Infrastructure we monitor and maintain for you
24/7
Monitoring
Continuous monitoring of your site
< 24h
Email response
Business days, excluding weekends
Daily
Backups
Restore possible at any time
What our support stands for
Fast handling
"An issue reported over the weekend is picked up first thing on the next business day. We answer within 24 business hours, and often much faster."
Response within 24h on weekdays
Security first
"We monitor your site continuously and act on threats before they become problems. Daily backups mean your data is never lost."
24/7 monitoring
Clear explanations
"When you ask a technical question, you get an answer in plain language. No jargon, just solutions."
Plain-language support
Invisible maintenance
"Updates, security patches and backups run quietly in the background. You focus on your business, your site simply works."
Managed in the background
A site managed from A to Z
With Tekio, you don't have to worry about technical maintenance. Focus on your business, we take care of the rest.